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Frequently asked questions

We're here to help

Answers to your most common questions. If you can’t find what you’re looking for, feel free to contact us — we’re always here to help you build better rituals.

Our Products

What products do you offer?

We currently offer five products:

  • Pure – 100% Yame Matcha Matsu (ceremonial grade)
  • Radiance – Matcha + Marine Collagen (for skin, hair, and joint support)
  • Strength – Matcha + Creatine (for performance, recovery, and stamina)
  • Focus – Matcha + Lion’s Mane + Cordyceps (for memory, clarity, and cognitive energy)
  • The Reusable Cup – Our reusable cup made in Ireland from up-cycled materials
How should I choose between the blends?
  • Pure: If you’re looking for the cleanest, ceremonial-grade matcha experience

  • Radiance (Collagen): For beauty-from-within, joint and skin support

  • Strength (Creatine): For active lifestyles, training, and recovery

  • Focus (Mushrooms): For mental clarity, memory, and long-term cognitive wellness
Can I try the matcha before I buy?

Yes! All of our blends are available in drinks at Amelia, our London café. Visit us and try before you commit — the blends we sell are the same ones we serve daily behind the bar.

Orders & Delivery

Do you offer returns?

We do not accept returns or exchanges on matcha products. All matcha blends are consumables, and we cannot accept them back due to health and safety regulations.

The reusable Cup may be returned within 14 days if unused and in its original packaging. Return shipping is the responsibility of the customer.

Can I subscribe to regular deliveries?

Yes. You can subscribe to receive your favourite blend every 3, 6 or 8 weeks, with up to 10% off and full flexibility to pause or cancel anytime.

Usage & Storage

How long does a 80g pouch last?

Each pouch contains approx. 40 servings (2g per serving). Here’s a quick guide based on your usage:

Daily Use How Long It Lasts

  • 2 cups/day ~3 weeks
  • 1 cup/day ~6 weeks
  • Every other day ~8 weeks
How do I store it?

Keep your pouch sealed, in a cool, dry place, away from direct sunlight. For maximum freshness, use within 6–8 weeks of opening.

Sustainability & Safety

Is your packaging sustainable?

Yes — our matcha pouches are recyclable and low-impact. The reusable Cup is made in Ireland from up-cycled Scandinavian biopolymer, designed for unlimited reuse with the lowest CO₂ footprint in its class.

Allergens & Safety

All of our blends are produced in a facility that may handle nuts, gluten, and other allergens.

If you have a known medical condition, or are pregnant or breastfeeding, please consult a healthcare provider before using our products — especially blends containing adaptogens, collagen, or creatine.

Contact

Still have a question?

Contact us by filling in our form.

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